SSO Troubleshooting Guide
This guide provides steps to resolve common error messages encountered during the initial integration or use of Single Sign-On on Foundry
Below are the most common error messages you may encounter along with steps to resolve.
Admin Issues
Login Errors
- We were not able to log you in
- 400 Bad Request during service provider-initiated SSO
- 404 Page Not Found Error during SP-initiated SSO
- 422 - Error for an Incomplete Profile
- A different user with the email <> already exists
- Current time use earlier than NotBefore Condition
- Invalid SAML Response
- Invalid Signature on SAML Response
- Maximum Querystring Length Error
- New User Asked to Enter Basic Details (Input Fields are Already Filled In)
- New User Asked to Update Profile (Input Fields are Blank)
- No NameID element found in the assertion of the Response
- Not a valid audience for this Response
- SAML ID provider in the logout request is not configured in the system
- SAML ID provider in the request is not configured in the system
- SAML Response StatusMessage of Signature required
- The Assertion of the Response is not signed and the SP requires it
- The SAML assertion could not be decrypted
- The status code of the Response was not Success, was Requester
- The status code of the Response was not Success, was Responder
- User Cannot Be Saved
- User is not assigned to a role for the application
- We are not recognizing the SAMLRequest or SAMLResponse